PURCHASE CONDITIONS
You are asked to check the general purchase conditions that regulate offering and purchase of La Granja Foods 1959, S.L. products, through the online store included in this web site. By using this web site, you are bound by these conditions, so we recommend you to read them carefully. If you do not agree to them, you must leave the web site.
PRELIMINARY PROVISIONS
These purchase conditions are applicable to all products of La Granja brand that have been provided through La Granja’s web site (lagranjafoods.com) (hereinafter “web site”). By ordering, you guarantee us that you are over 18 years of age and that you have legal capacity to enter into binding contracts. Orders may only placed to acquire goods without intending to resell them. All resale or distribution of products acquired through the web site is absolutely prohibited. We reserve the right to be able to cancel fraudulent, false or speculative orders, as well as orders that have been placed by any client with whom there may be any dispute / controversy over previous orders, or when there are reasonable doubts that may make us think that the client is breaching any of the purchase conditions specified, or is participating in any criminal activity. We may update these purchase conditions, as well as the legal notice, at any time. You may always consult and print out the up-to-date version of both texts by clicking on the links “Purchase Conditions” and “Legal Notices”.
User’s obligations
As a user, you are bound to notify La Granja Foods 1959, S.L., of all necessary data for access and use of the services of this web site. These must be true and up-to-date and you consent to us being able to make use of such to contact you if necessary. It is essential for you to provide all the information we classify as obligatory, as if you do not so, we will not be able to process your order. We shall not be held liable in any event for possible delays or failures in delivery due to errors or omission of such data. The user must make adequate use of the services included in the web site, always pursuant to the laws, and shall not carry out any activity that hinders or interferes with its operation.
Security measures
We shall establish all the reasonable measures available to us to guarantee that your personal data is conserved safely at all times. However, you agree that no data transmission by Internet may be guaranteed to be secure against access by unauthorised receivers, and you shall not hold us liable for any security failure, except if it is due to negligence by us. You must also adopt the necessary security measures, both personal as well as material, to maintain confidentiality of your username and password, and immediately inform us of loss, it going missing, being taken, stolen or illegitimate access to your user name and password, as well as it becoming known to third parties.
CONDITIONS APPLICABLE TO ORDERS OF PRODUCTS
All products that are offered on this web site are sold directly by La Granja Foods 1959, S.L., with T.I.N. B62879408, at P.I. Clot de Moja -C/ Trepat, 1 -08734 .Olèrdola (Barcelona).
Purchase procedure
You may browse the web site until finding the services you wish. Once you have located these, you may click to obtain all the detailed information the web site provides. There you may add the product to your shopping basket. If you are placing your order with us for the first time, you will be asked to register, providing your e-mail address and a password to create and access your account. If you are a registered user with an active account, you must provide your e-mail and password and the system will recognise your data. Once you have accessed your access, you may continue shopping and finally confirm the order.
Coverage of the offer
The geographic areas for delivery are, at each time, those activated on our web, within the scope of the following territory: Spain (Peninsula, Balearic and Canary Islands), European Union, and on accepting the order, you confirm you are a client who is resident in one of these areas. For orders / deliveries abroad, consult La Granja’s web page (lagranjafoods.com) (hereinafter “web site”).
Availability
All the orders are subject to availability. We accept no responsibility for the lack of stocks or the products not being available. Consult the selection of articles available for sale on our web site, as not all the articles we may offer on our web site, or other kinds of presentations, are available for such sale. If a product is not available once you have placed your order, you will be informed as soon as possible by electronic mail or telephone, and it shall be cancelled. In the event of any doubt, you are recommended to contact the customer care service.
Contract with La Granja Foods 1959, S.L., and acceptance of orders
We shall not accept the order until its amount has been charged to your account. After confirming the purchase, you will receive an e-mail to knowledge receipt, but that shall not mean the order has been accepted, as it shall be subject to our subsequent checking and acceptance. We will provide you confirmation of the order in an e-mail in which we will inform you that the order is being sent. Only at that moment will the contract between you and us be formalised, and only for the products listed in that dispatch confirmation. The contract can be concluded in English, Catalan and Spanish.
Confirmation and cancellation of orders
Prior to concluding your order on the web site, you may check all the details related to it (amounts broken down into all the necessary headings – taxes, transport costs, article selection, etc.), and may correct those you consider necessary. After confirmation, it shall not be possible to change or cancel the order through the web site. You must contact us in that case and the order may only be changed or cancelled if the article has not entered the consignment phase from our warehouses.
Currency, taxes and price
Pursuant to the laws in force, all purchases from our web site shall be subject to value added tax, with the exception of the Canary Islands, Ceuta and Melilla. The applicable rate shall be that legally in force at each moment. All prices are shown in euros (€) and must be considered the final price to be paid by the client (including VAT or not according to where they are to be delivered, as set forth in the preceding paragraphs).
Terms of payment and security
Any order made must be paid immediately after confirmation of the order. Only orders for which payment has been completed and checked shall be processed. Payment may be made by credit or debit card (issued by a bank with its registered office in Spain), bank transfer and deposit to account. The prices applicable to each product shall be those published on the web site and applied automatically by the contractual process on the web site and automatically applied by the contractual process in its last phase. The client accepts that, in all cases, the financial valuation of some products may change in real time. In all case, the users shall always be previously notified of this. The user may make use of the following means of payment to pay the products acquired on the Web Site: Credit card, using a payment platform (Virtual Point of Sale Terminal): In this case, the User’s data and that of the purchase shall be input and transmitted directly by the User to the company that owns the platform. This data shall not be stored or handled by us, but rather shall be recorded directly on the payment platform of the relevant financial institution. For greater security, we shall use a Secure Electronic Commerce Authentication Service, system established by Visa / Mastercard / Eurocard, so the client is authenticated by the issuing bank and store authenticates itself before the acquiring bank. The amount of the order shall be charged to the card, so you must provide us the number, expiry date, as well as the CVV2 security code (on the reverse of the card). If the card has security protection, you will be asked to provide the relevant security codes. The buyer may pay for their order using the Banc Sabadell banking platform. The charge shall be performed in real time through that payment platform. In the event of the charge finally not being implemented (for any reason), the order shall automatically be cancelled. Bank Transfer / Deposit to Account: All payments made to the provider shall cause an invoice to be issued to the registered user. The invoice shall automatically be sent to the electronic mail address provided by the user, or sent along with the product acquired. For any information on the order, the user shall have the provider’s customer care telephone which is +34 938991179, or by electronic mail to the e-mail address atencionalcliente@lagranjafoods.com
Deliveries: types, terms and problems
Delivery may be made at the address you choose (except at a post office box). Home delivery of orders shall be performed by a logistic operator (UPS, GLS) within usual working hours. If there is nobody at that address when the carrier arrives, it shall leave a note and its customer care department will attempt to contact you to complete the delivery. The shipping expenses will depend on the product concerned, from a price of € 3 for nationwide dispatches. The delivery times shall be calculated in working days – from Monday to Friday – as the courier company does not deliver on Saturdays, Sundays or holidays. The usual lead time is approximately 48 to 72 working hours from approval of the order. This term may be increased during sales periods, Christmas campaigns, or in the case of customs formalities or other circumstances arising from (solely for the purposes of information) the geographic distance, weather conditions, wars, strikes, any kind of governmental intervention, breaches by our providers, etc., as well as any other that may be due to the logistics operator charged with delivering the product. We shall not be held liable for possible delays that may arise for any of the reasons stated above. The terms stated above shall be extended for the Balearic and Canary Islands and the rest of the zones. If the packaging is damaged at the time of delivery, the parcel must be opened in the presence of the logistics operator to check the state of the articles. If damage is observed, this must be detailed on the delivery slip, contacting us within 24 hours. We shall repair or replace such at no cost to yourself for all articles that have been damaged or lost during transport, as long as you notify us of that incident as soon as possible. Once the order is delivered, it shall become your property and, thus, you shall be liable for all damage that may arise.
Policy to desist, change and returns:
Pursuant to the right to desist and return of Article 102 of Royal Decree Act 1/2007, the consumer shall be entitled to desist from the contract pursuant to the following paragraphs: Term to exercise the right to desist:
- You may exercise the right to desist without the need for justification within a term of 14 calendar days.
- The term to desist shall expire 14 calendar days from the day on which you or a third party named by you, other than the carrier, received the goods.
Way to exercise the right to desist:
- In order to exercise the right to desist with regard to products bought exclusively from La Granja (lagranjafoods.com), you must contact our Customer Care Service, sending an e-mail to atencionalcliente@lagranjafoods.com to unequivocally state that you wish to withdraw from the contract.
- The right to desist shall be understood to be exercised within its term when you have sent us a notification regarding exercise of this right before the end of the relevant term, under the terms stated above.
- LThe return must be performed within a term of 14 calendar days from the date of notification. You may download the form to desist by clicking here.
Consequences of withdrawal: Should you exercise the right to desist, we will return you all the payments we have received from you, including delivery expenses, (in which case you shall not be reimbursed the additional costs arising from such) with no undue delay and, in any event, no later than 14 calendar days from the date when we receive the return. We shall proceed to perform the reimbursement using the same means of payment by which you paid for the purchase, without incurring any expense due to the reimbursement, except for the expenses of returning the product. In all cases, products returned must be in a perfect condition, in their original packaging, and with all their accessories. Returns of the following products shall not be accepted pursuant to 103 of Royal Decree Act 1/2007:
- Sealed goods that are not fit to be returned for reasons of protection of health or hygiene and that have been unsealed after delivery.
- Supply of goods that, after their delivery and considering their nature, have been inseparably mixed with other goods.
- Customised products.
- All the articles must be returned sealed in their original packaging, without having been opened or unsealed and in a good state.
- Returns of products that cannot be resold due to misuse or not having their original packaging, except if sent in a bad state by ourselves.
In the case of receiving the order with damage caused during transport, it is important to take some photographs of the packaging and the damage to back a possible claim against the transport agency, and this must be annotated on the delivery slip signed by the distributor, with 24 hours being provided to claim for that incident. If damage is not observed on receiving the package due to the box being closed, you also have 24 hours to notify us of the claim. What to do in the case of a defective product? If you receive a damaged or defective product, please take photos and immediately contact our Customer Care Service to request its replacement. Once the replacement has been agreed, make sure the product is well packaged and send it to the return address stated above. If you receive a wrong product, you have 7 calendar days to make the claim. Who bears the return transport cost? We shall bear the return transport costs whenever and as long as the products have a defect, do not match the description in the web article, or have been damaged during transport or handling by us. You may return any product you are not satisfied with within a term of 14 calendar days, even though it does not have any defect or damage, and if it has not been opened or unsealed; however, in that case, the return expenses shall be borne by the client. To fulfil the term to desist, it will suffice with a notification to state that you are exercising your right to desist. You may use the following return form to copy in your electronic mail or print out: click here
Product guarantee
The guarantee term is three years, although this does not include defects caused by negligence, blows, incorrect use or unauthorised manipulation, etc…, nor materials that are worn by use. If a defect is found to be caused by misuse, the repair shall be billable with a prior estimate. In incidents that justify use of the guarantee, the choice will be made as to repair, replacement of the article, a discount or reimbursement, under the legally established terms. La Granja Foods 1959, S.L. shall provide changes or replacements as long as: Prior notification is given to our Customer Care Service within the term of two months: this step is indispensable whatever the reason for the return. You may do so by sending us an electronic mail to atencionalcliente@lagranjafoods.com attaching a copy of the ticket or invoice and order number in the Subject of the e-mail. We will provide you with instructions to return the article. The article to be returned must be correctly packaged for return. The packaging must be in a perfect state and conserve all the original accessories and instructions to be returned. Failure to notify within the term of two months shall not cause forfeiture of the right to correction, although the client shall be held liable for the damages or harm effectively caused by the delay in notification. Commercial guarantee: the manufacturers may offer additional guarantees, the extension and term of which differ according to the products and brands. Such guarantees shall be borne exclusively by the manufacturer bound to honour such. By virtue of the Royal Legislative Decree, the seller is bound to deliver the consumer goods that match the sale contract under the terms established therein (Article 114), by virtue of which: “The seller is bound to deliver the consumer and user products that comply with the contract, being held liable to it for any lack of compliance that may exist at the moment of the product being delivered”. Calculation of the guarantee shall commence on the same day as the purchase, by virtue of the aforementioned Article 123 of the Royal Legislative Decree.
Dispute resolution
Resolution of disputes related to consumption matters pursuant to Article 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available on the following link: http://ec.europa.eu/consumers/odr/
PARTIAL NULLITY
Should any part of these service conditions be against the Law and thus invalid, this shall not affect the other legal provisions. The parties undertake to renegotiate the points of the service conditions that are found to be null and to include these in the rest of the service conditions.
AMENDMENT OF THE GENERAL SALE CONDITION
La Granja Foods 1959, S.L. reserves the right to amend the general sale conditions without prior notice, being able to change, suppress or add both the content and services provided through it as the means in which these are presented or located on their servers. These changes must be accepted by the user each time a sale is carried out online. Clients who do not agree to amendments of the general conditions must notify this and, as of the date on which the new version comes into force, must cease to use the web services. In the event of any of the general sale conditions being declared illegal or that they may not be challenged by a court decision, the other provisions shall remain in force.
APPLICABLE LAW AND JURISDICTION
This site is located in and operated from Spain. All matters regarding this site are governed by Spanish law and subject to the jurisdiction of the competent Courts and Tribunals of Spain, without the principles registry conflicting laws being applicable. In cases in which the client does not have consumer or user status, or if their residence is outside Spain, they shall be subject to the national Courts and Tribunals, specifically renouncing any other jurisdiction to which they may be entitled. Should the user decide to use or consult this site from outside of Spain, they must bear in mind that they are doing so on their own initiative and that they are responsible for abiding by the relevant laws. This contract shall come into force and take full effects from the moment when accepted by the client or user. In addition to being read on this web site, this contract, and thus the general conditions it includes, along with the addenda (should such exist) may be saved, stored and reproduced by the usual electronic or computer means.
