{"id":979,"date":"2024-04-04T09:40:21","date_gmt":"2024-04-04T09:40:21","guid":{"rendered":"http:\/\/lagranjafoods.com\/?page_id=979"},"modified":"2024-04-19T10:54:26","modified_gmt":"2024-04-19T10:54:26","slug":"politica-de-devolucio","status":"publish","type":"page","link":"https:\/\/lagranjafoods.com\/ca\/politica-de-devolucio\/","title":{"rendered":"Pol\u00edtica de devoluci\u00f3"},"content":{"rendered":"\n<h3>Pol\u00edtica de desistiment, canvi i devolucions:<\/h3>\n<p>D\u2019acord el dret de desistiment i devolucions de l\u2019article 102 del RDL 1\/2007, el consumidor tindr\u00e0 dret a desistir del contracte conforme els par\u00e0grafs seg\u00fcents: <strong>Termini d\u2019exercici del dret de desistiment:<\/strong><\/p>\n<ul>\n<li>Podr\u00e0 exercitar el dret de desistiment sense necessitat de justificaci\u00f3 en un termini de 14 dies naturals.<\/li>\n<li>El termini de desistiment expirar\u00e0 als 14 dies naturals des del dia en qu\u00e8 vost\u00e8 o un tercer indicat per vost\u00e8, distint del transportista, va rebre el b\u00e9.<\/li>\n<\/ul>\n<p><strong>Forma d\u2019exercir el dret de desistiment:<\/strong><\/p>\n<ul>\n<li>Per tal d\u2019exercir el dret de desistiment respecte de productes comprats exclusivament en La Granja (lagranjafoods.com), haur\u00e0 de posar-se en contacte amb el nostre Servei d\u2019Atenci\u00f3 al client mitjan\u00e7ant correu electr\u00f2nic a <a href=\"mailto:atencionalcliente@lagranjafoods.com\">atencionalcliente@lagranjafoods.com<\/a> per manifestar de forma inequ\u00edvoca la seva decisi\u00f3 de desistir del contracte.<\/li>\n<li>El dret de desistiment s\u2019entendr\u00e0 exercit dins del termini quan ens hagi enviat la comunicaci\u00f3 relativa a l\u2019exercici d\u2019aquest dret abans que finalitzi el termini corresponent, en els termes indicats anteriorment.<\/li>\n<li>La devoluci\u00f3 ha de realitzar-se en un termini de 14 dies naturals des de la data de la notificaci\u00f3. Pot descarregar el formulari de desistiment <a href=\"\/wp-content\/uploads\/formulario_desistimiento\/formulario_desistimiento_clientes_castellano.docx\" target=\"_blank\" rel=\"noopener\">aqu\u00ed<\/a>.<\/li>\n<\/ul>\n<p><strong>Conseq\u00fc\u00e8ncies del desistiment:<\/strong> En cas que exerciti el dret de desistiment li tornarem tots els pagaments que h\u00e0gim rebut de la seva part, incloses les despeses de lliurament (en aquest cas no se reemborsaran els costos addicionals que d\u2019all\u00f2 es derivi) sense cap demora indeguda y, en tot cas, com a molt tard 14 dies naturals a partir de la data en qu\u00e8 rebem la devoluci\u00f3. Procedirem a efectuar el reemborsament fent servir el mateix mitj\u00e0 de pagament amb qu\u00e8 es va abonar la compra sense que incorri en cap despesa com a conseq\u00fc\u00e8ncia del reemborsament, a excepci\u00f3 dels les despeses de devoluci\u00f3 del producte. En tots els casos, els productes objecte de devoluci\u00f3 hauran de trobar-se en perfectes condicions, en els seu embalatge original i amb tots els seus accessoris. No s\u2019acceptaran devolucions dels seg\u00fcents productes segons article 103 del RDL 1\/2007:<\/p>\n<ul>\n<li>B\u00e9ns precintats que no siguin aptes per ser retornats per raons de protecci\u00f3 de la salut o d\u2019higiene i que hi hagin estat desprecintats despr\u00e9s del lliurament.<\/li>\n<li>El subministrament de b\u00e9ns que, despr\u00e9s del seu lliurament i considerant la seva naturalesa, s\u2019hagin mesclat de forma indissociable amb altres b\u00e9ns.<\/li>\n<li>Productes personalitzats.<\/li>\n<li>Tots els articles hauran de ser tornat en els seus envasos originals, sense haver estat oberts ni desprecintats i en bon estat.<\/li>\n<li>No s\u2019acceptaran devolucions de producte que per mal \u00fas o per no disposar de l\u2019embalatge original no es puguin tornar a posar a la venda, tret que aquest hagi estat enviat en mal estat per la nostra part.<\/li>\n<\/ul>\n<p>En cas de rebre la comanda amb danys causats durant el transport, \u00e9s important que realitzi algunes fotografies de l\u2019embalatge i els danys que avalin una possible reclamaci\u00f3 davant l\u2019ag\u00e8ncia de transport i haur\u00e0 de fer l\u2019anotaci\u00f3 corresponent en l\u2019albar\u00e0 de lliurament que signa al repartidor. Disposa de 24 hores per reclamar aquesta incid\u00e8ncia. Si en rebre el paquet no s\u2019observen danys per estar tancada la caixa, tamb\u00e9 disposa de 24 hores per comunicar-nos la reclamaci\u00f3. <strong>Qu\u00e8 fer en cas de producte defectu\u00f3s?<\/strong> Si reps un article danyat o defectu\u00f3s, si us plau, fes fotos i contacta d\u2019immediat amb el nostre servei d\u2019Atenci\u00f3 al Client per sol\u00b7licitar la seva substituci\u00f3. Quan la substituci\u00f3 hagi estat acordada, assegura\u2019t que el producte est\u00e0 embalat correctament i envia\u2019l a l\u2019adre\u00e7a de devoluci\u00f3 esmentada anteriorment. Si reps un producte erroni, disposes de 7 dies naturals per fer la reclamaci\u00f3. <strong>Qui assumeix la despesa de transport per la devoluci\u00f3?<\/strong> Nosaltres ens farem c\u00e0rrec de les despeses d\u2019enviament de la devoluci\u00f3, sempre que els productes tinguin algun tipus de defecte, no coincideixin amb la descripci\u00f3 de l\u2019article en la web o s\u2019hagin danyat durant el transport o manipulaci\u00f3 per la nostra part. Pots tornar qualsevol producte amb el qual no hi estigui satisfet\/a en un termini de 14 dies naturals tot i que no tingui cap defecte o dany i si no ha estat obert o desprecintat, per\u00f2 en aquest cas, \u00e9s el client qui es far\u00e0 c\u00e0rrec de les despeses d\u2019enviament. Per complir el termini de desistiment, n\u2019hi ha prou amb que la comunicaci\u00f3 relativa a l\u2019exercici per la seva part del dret de desistiment sigui enviada abans que expiri el termini de desistiment. Pots utilitzar el seg\u00fcent formulari de devoluci\u00f3 per copiar en el teu correu electr\u00f2nic o imprimir: <a href=\"\/wp-content\/uploads\/formulario_desistimiento\/formulario_desistimiento_clientes_castellano.docx\" target=\"_blank\" rel=\"noopener\">punxa aqu\u00ed<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de desistiment, canvi i devolucions: D\u2019acord el dret de desistiment i devolucions de l\u2019article 102 del RDL 1\/2007, el consumidor tindr\u00e0 dret a desistir del contracte conforme els par\u00e0grafs &hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/page-basic-page.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-979","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de devoluci\u00f3 - La Granja Foods<\/title>\n<meta name=\"description\" content=\"Pol\u00edtica de desistiment, canvi i devolucions: D\u2019acord el dret de desistiment i devolucions de l\u2019article 102 del RDL 1\/2007, el consumidor tindr\u00e0 dret a\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lagranjafoods.com\/ca\/politica-de-devolucio\/\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de devoluci\u00f3 - La Granja Foods\" \/>\n<meta property=\"og:description\" content=\"Pol\u00edtica de desistiment, canvi i devolucions: D\u2019acord el dret de desistiment i devolucions de l\u2019article 102 del RDL 1\/2007, el consumidor tindr\u00e0 dret a\" \/>\n<meta property=\"og:url\" content=\"https:\/\/lagranjafoods.com\/ca\/politica-de-devolucio\/\" \/>\n<meta property=\"og:site_name\" content=\"La Granja Foods\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-19T10:54:26+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Temps estimat de lectura\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minut\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/lagranjafoods.com\\\/ca\\\/politica-de-devolucio\\\/\",\"url\":\"https:\\\/\\\/lagranjafoods.com\\\/ca\\\/politica-de-devolucio\\\/\",\"name\":\"Pol\u00edtica de devoluci\u00f3 - La Granja Foods\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/lagranjafoods.com\\\/ca\\\/#website\"},\"datePublished\":\"2024-04-04T09:40:21+00:00\",\"dateModified\":\"2024-04-19T10:54:26+00:00\",\"description\":\"Pol\u00edtica de desistiment, canvi i devolucions: D\u2019acord el dret de desistiment i devolucions de l\u2019article 102 del RDL 1\\\/2007, el consumidor tindr\u00e0 dret a\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/lagranjafoods.com\\\/ca\\\/politica-de-devolucio\\\/#breadcrumb\"},\"inLanguage\":\"ca\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/lagranjafoods.com\\\/ca\\\/politica-de-devolucio\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/lagranjafoods.com\\\/ca\\\/politica-de-devolucio\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Portada\",\"item\":\"https:\\\/\\\/lagranjafoods.com\\\/ca\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pol\u00edtica de devoluci\u00f3\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/lagranjafoods.com\\\/ca\\\/#website\",\"url\":\"https:\\\/\\\/lagranjafoods.com\\\/ca\\\/\",\"name\":\"La Granja Foods\",\"description\":\"\u00a1Benvinguts a La Granja! 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